Return Policy

🔄 Return Eligibility

At Vintoris, we aim to ensure that every purchase meets your expectations. If, for any reason, you are not satisfied with your order, we offer returns and exchanges under the following conditions:

The item must be unused, in its original condition, and in the original packaging.
Returns must be requested within 14 days of receiving your order.
A proof of purchase (such as your order confirmation or invoice) is required for processing.

🚫 Non-Returnable Items

Some items are not eligible for return, including:

Items marked as final sale.
Opened or used personal care products.
Customized or made-to-order products.

🔁 Exchanges

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will be happy to replace the item or offer a full refund. In such cases, we may ask for photos of the item and packaging to help expedite the process.

💰 Refund Process

Once your return is received and inspected:

Approved returns will be refunded to the original payment method used.
Refunds typically take 5–10 business days to process.
Shipping fees are non-refundable, unless the return is due to an error on our part.

📦 Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to a mistake or defect on our part. For efficient processing, we recommend using a traceable shipping service.

❓ Need Help?

If you have any questions or need assistance with a return, feel free to contact us at:
📧 Email: reply@vintoris.com